Deliveries
- Delivery methods and costs
1.1 Delivery methods
We offer one or more delivery methods depending on the delivery address provided when validating your shopping cart.
Delivery by Colissimo
Your order will be delivered to the postal address you provided when placing your order or creating your customer account. To view your saved delivery addresses, log in to your account and go to the relevant section. My Account , Your contact details And My delivery addresses .
Once your order has been shipped by our services, you can track its shipment using the Colissimo tracking code sent to you by email or which you can find on www.thedifferentcompany.com, under the relevant section. My account ( Your orders ).
When your parcel leaves France, our carrier Colissimo works with local postal services to deliver your order. The local postal service then applies its own terms and conditions.
As delivery is provided by a third-party service provider, THE DIFFERENT COMPANY cannot be held responsible if the non-performance or poor performance of this obligation is attributable to the consumer, or to the unforeseeable or insurmountable act of a third party to the contract, or to a case of force majeure.
Delivery by courier (Paris city limits and inner suburbs only)
We also offer fast courier delivery within one (1) business day. Place your order before 11:59 PM, and it will be delivered the following business day between 4 PM and 6 PM.
Courier delivery is only available in Paris and the inner suburbs.
When you place an order on our website, and you choose your Courier delivery method, we invite you to give us more details in the "comments" section: additional delivery information, delivery to a third party if necessary.
You will be notified by email and SMS about the delivery of your order.
In-store pickup (Paris)
In-store pickup is available for our La Station by The Different Company store located at 10 rue Ferdinand Duval (75004) in Paris. Orders are available for pickup the next business day.
1.2 Deadlines
Orders are prepared within an average of two (2) business days. In any event, the order will be fulfilled within a maximum of thirty (30) days from the day after you placed your order on our website, subject to full payment of the price.
Delivery by Colissimo
Orders handled by the Colissimo carrier will be delivered within an average timeframe of:
- France: 2 business days from the date of dispatch
- Europe: 2 to 7 business days from the date of dispatch
- Worldwide: 2 to 15 business days from the date of shipment
COVID-19 During this sensitive period, all necessary measures are being taken by our partner and other international postal services to guarantee your safety and that of their teams. However, delivery times cannot be guaranteed, but every effort is being made to deliver within the timeframes stated above.
COVID-19 France All necessary measures are being taken by our partner Colissimo to guarantee your safety and that of their teams. However, delivery times cannot be guaranteed at this time, but every effort is being made to deliver your order within the timeframes stated above. Deliveries requiring a signature are suspended; your package will be left in your mailbox or taken to the nearest post office.
Saturdays, Sundays and public holidays in France are not considered working days.
Delivery by courier ( see list of municipalities served )
The preparation time for an order delivered by courier is one (1) business day. Place your order before 11:59 PM, and it will be delivered the following business day between 4 PM and 6 PM. You will be notified by email when your order is shipped.
In-store pickup at LA STATION in Paris
Orders for in-store pickup at LA STATION, located at 10 rue Ferdinand Duval, 75004 Paris, are prepared within one (1) day. The customer's order will be available in-store the next business day following the day they placed their order on our website.
Orders can be collected from Monday to Saturday, from 12pm to 7pm. The customer will be notified by email as soon as their order is available in store and can collect it within fifteen (15) business days.
To collect your order, we invite you to come to the store with an identity document and the email confirming that your order is available for collection.
COVID-19 France : we ask you to come to the store alone, or with only one accompanying person, and wearing a mask to collect your order.
Saturdays, Sundays and public holidays in France are not considered working days.
1.3 Delivery charges
During this complicated period, we are offering free shipping under various conditions.
Colissimo delivery charges
- Metropolitan France: shipping is free for orders over €50 and order collection from our Paris store is free.
Courier delivery and in-store pickup fees (delivery methods in Paris only)
Courier delivery is free for orders over €100 (excluding shipping costs). Below this amount, it is charged at €5.
Collecting your order in store is free.
2. Monitoring, delivery and reception issues
2.1 Tracking the delivery of your order
As soon as your package is handed over to the carrier, you will receive a shipping confirmation email from us. You can then track your order's shipment via your customer account on our website, under " Your Orders ".
For Colissimo deliveries, we will provide you with your order's tracking code, which you can also find in your customer account. To track your package, visit our partner Colissimo's website and enter the tracking code provided to you ( here ). Our partner Colissimo will also keep you informed of your package's shipment via email notifications sent to the email address registered in your customer account on our website.
For deliveries by courier, you will be kept informed by our partner via SMS.
Finally, regarding in-store pickups, you will receive an email as soon as your order is available in store.
2.2 Absence during order delivery/collection
Delivery by Colissimo
- France: If you are not home when your parcel is delivered (parcels are delivered against signature), our carrier, Colissimo, will leave a delivery notice in your mailbox. You must then contact Colissimo to arrange a new delivery date or a collection point for your parcel. Please note that if you do not contact Colissimo, they will make two (2) further delivery attempts, the date and time of which will be determined at their discretion.
To avoid this type of situation, we invite you to provide as much information as possible when validating your order online on our website and to name a second trusted person as the recipient of your order in case of absence (a person who lives at the same address or a neighbor).
Collect your order in store (Paris)
Your order will be held in store for fifteen (15) days. After this period, if you have not collected your order, it will be cancelled and you will be refunded within seven (7) days of the cancellation notification being sent.
You can also authorize a friend or family member to collect your order from the store. In this case, please contact our store manager, Yoann, at +33 (0)1 42 78 19 34 or by email at ylb@thedc.fr, to inform him and provide the full name of the person who will be collecting your order on your behalf. This person will need to present identification and your order confirmation email in the store to collect it for you.
2.3 Delivery Delay
Delivery by Colissimo
We encourage you to report any delivery delays or issues as soon as possible by email to You can contact us at info@thedc.fr or by phone at +33 (0)9 81 72 83 95 so we can provide you with more information and, if necessary, open an investigation with our partner Colissimo. The duration of an investigation depends on the Colissimo team. We will keep you informed by email at each stage and provide you with all the essential information regarding the delivery of your order. If the package is found during this investigation, it will be immediately rerouted to the delivery address provided when you placed your order.
However, if this investigation confirms the loss of the package containing the ordered product(s), THE DIFFERENT COMPANY will, at its own expense, reship your order or, in the event that one or more products are permanently unavailable, will refund you, via the payment method chosen when placing the order, the sums collected in accordance with the terms and conditions herein. General Terms and Conditions of Sale .
Collect your order in store (Paris)
You will be notified by email when your order is available in store. Please do not come to the store until you have received the confirmation email.
2.4 Delay in preparing your order
It is possible that we may experience a delay in preparing your order. In these rare cases, we will notify you by email and keep you informed of the progress of your order's preparation and shipment.
If the maximum delivery period of thirty (30) days is exceeded, and if your order has not been shipped by our services, you may cancel your order within fourteen (14) days, by registered letter with acknowledgment of receipt, sent to the following address:
THE DIFFERENT COMPANY Internet Customer Service 37/39 rue Louise Weiss 75013 PARIS, France
Or by sending an email to bonjour@lastationdc.fr
Upon receipt of your letter or withdrawal form, and if delivery has not taken place in the meantime, THE DIFFERENT COMPANY will refund the entire amount of your order via the payment method used for your purchase on our site, within seven (7) days of receiving your order cancellation notice.
2.5 Partial Delivery
If you do not receive all of your parcels or ordered products, please contact our customer service department as soon as possible: by phone at +33 (0)9 81 72 83 95, or by email at bonjour@lastationtdc.frWe will ask you to provide us with a copy of your invoice as well as photos of the package and the products received.
After investigation, if it turns out that one or more products are indeed missing, or that one or more packages have been lost, we will ship the missing product(s) to your order at our expense.
2.6 Parcels returned to sender by the carrier and/or unclaimed
Delivery by Colissimo
When a package held at a post office is not claimed for more than fifteen (15) days, it is returned to us by the carrier. You will be notified when your package is returned to our premises. In this case, we can, if you wish, resend your package upon its return; this will be at your expense. If you do not wish the package to be resent, your order will be canceled and we will refund the full amount via the payment method you selected when placing your order on our website, within seven (7) days of the order cancellation.
A package may be returned to us due to insufficient information or because the postal service was unable to deliver to the provided address. In the latter case, our customer service team will contact you upon receipt of the package. We will ask you to provide additional information to your delivery address or to suggest a new delivery address (within the same country). The package will then be reshipped to you free of charge.
In-store pickup (Paris)
Any order not claimed within fifteen (15) days will be cancelled. The full amount of the order will be refunded within seven (7) days of the order cancellation.
2.7 Package receipt and anomaly
Each delivery is deemed to have been made upon confirmation by our carrier, as evidenced by the control system used by the carrier.
It is your responsibility to check immediately upon receipt of your package the conformity and integrity of the product(s) shipped.
In case of breakage, please contact our customer service department immediately by email at bonjour@lastationtdc.fr and send us a copy of your invoice, as well as one or more photos of the damage. After investigation, if it turns out that the breakage was caused by shipping (or if it is a manufacturing defect), we will send you a new product to replace the damaged and unusable one, at our expense.
In case of failure, we invite you to consult the dedicated paragraph, " Partial Delivery ".
In the event of an exchange, meaning if you received one or more products instead of the one(s) you ordered, please contact our customer service department promptly by email at bonjour@lastationtdc.fr , sending one or more photos of the received products and a copy of your invoice. If it turns out there was indeed an error in preparing your order, we will provide you with a prepaid return shipping label to send back the incorrect products you received, in perfect condition, and we will ship the missing items to you at our expense.
3. Right of withdrawal and return
3.1 Exercising your right of withdrawal
You have a withdrawal period of fourteen (14) days from the date of receipt of your order. In the case of an order including several items delivered in multiple shipments, the fourteen (14) day period will begin from the date of receipt of the last product or package.
In this case, we invite you to submit your request via the Cancellation Form available on the website www.thedifferentcompany.com or by email at bonjour@lastationtdc.fr . You can cancel your entire order or only certain products within it. Once your cancellation request is received, our customer service department will contact you to explain the return process and conditions. See below for more information.
3.2 Returning one or more product(s)
Once we receive your return request, we will provide you with the necessary information to return the product(s) in question. The products must be shipped complete, in perfect condition, in their original packaging, and with a copy of the return form, to the following address:
THE DIFFERENT COMPANY Internet Customer Service 37/39 rue Louise Weiss 75013 PARIS, France
Return shipping costs are your responsibility, except in the case of an error on the part of THE DIFFERENT COMPANY. In the latter case, we will send you a prepaid Colissimo return label or reimburse you for the return shipping costs (see the section " Receiving the package and any issues "). Once the products are received, we will carry out an inspection to verify that all the requirements stated above are met.
3.3 Reimbursement
If the Consumer withdraws from their entire order, THE DIFFERENT COMPANY must refund all sums paid, including delivery costs.
We are committed to reimburse you for the returned products (or the entire order) using the same initial payment method, within a maximum period of seven (7) days from the date of receipt of the products by our services, subject to compliance with the above-mentioned conditions.If the product(s) are returned outside the aforementioned time limit, or do not comply with the requirements stated above, you will not be reimbursed.
